We got to our room, unloaded our perishables to the fridge, changed and had no time for a shower. Also I felt it was unfair to hold up the others behind me. The line behind me might get upset with her and I. I said I would rather get them later tonight after I get back. I mentioned the bags as we waited for the computer. I felt sorry for the worker, Shirley, who checked us in she was so nice, apologizing for circumstances that were beyond her control and dealing with bad attitudes from other customers. She made advanced plans to have them in rooms or handed to guests when they arrived. When we finally were told our room was ready I saw my sisters welcome bags behind the counter. I can understand that but I was so worried we had to be about a half hour away at Skytop Lodge for rehearsal practice at 5 and we needed to unload and shower. They were understaffed and had as many people cleaning rooms as possible. Yet when we were checking in right around 3 pm their check in time we were told our room was not ready. We booked our stay for my sisters wedding nearby months earlier. We’ve been customers for choice hotels for years. We drove all day, hiked at Hickory Run park nearby and really wanted to fresh for such a special event. ![]() ![]()
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